Before Buying ServiceDesk Plus, Write Down These 6 Numbers—or You May Buy the Wrong License
The wrong ITSM license is often purchased before anyone talks about the softwareThe mistake usually begins with one question: “How much does ServiceDesk Plus cost?” It sounds reasonable, but price comes after scope. Two organizations can both say “we need a help desk” and still need very different licensing because their technician count, asset scope, ITSM processes and add-ons are different.Before requesting a quote, write down six numbers—or at least six measurable facts. 1. How many real technicians need access?Not every employee is a technician. Count the analysts, administrators and opera..
